Support

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Common questions

How do I reset my password?

Tap "Forgot password?" on the sign-in screen. We will email you a secure link to set a new one.

How do I delete my account?

Open Settings, scroll to Danger zone, and choose Delete my account. This removes your personal data from the app.

What is a service credit?

Service credits are prepaid value used inside VYONIC toward your programme and partner sessions. 1 credit equals 1 USD (about 3.6725 AED). Credits are not cash and cannot be withdrawn.

How do I book or reschedule a session?

Go to the Calendar or your Journey page, choose an open slot, and confirm. To reschedule, open the booking and pick a new time, or message your partner.

I cannot sign in.

Make sure you are using the email you signed up with. If your account was archived, contact support@vyonic.me and we will help.

Reporting a bug

Email support@vyonic.me with a short description, the screen you were on, and a screenshot if possible. Include your device and app version so we can reproduce it.